Shipping policy

Shipping Policy

Thank you for shopping with Knack Supply. This policy explains how and when your order ships. Please read it carefully before placing an order.

Where we ship from

Knack Supply works with overseas manufacturing and fulfillment partners. Most items ship directly from our partners' warehouses in Asia. This keeps our prices low, but it means delivery takes longer than domestic retailers. We want you to know this before you buy, not after.

Order processing

Orders are processed within 1–3 business days of purchase. Orders placed on weekends or U.S. holidays begin processing the next business day.

You will receive a confirmation email as soon as your order is placed, and a second email with tracking information once it ships.

Delivery times

Estimated delivery: 15–30 business days after processing is complete.

This estimate covers standard international shipping to addresses within the United States. Delivery windows are estimates, not guarantees. Customs processing, carrier backlogs, weather, and peak seasons can add time beyond our control.

Shipping costs

Shipping costs are calculated at checkout and shown before you complete your purchase. Any free shipping thresholds will be displayed on the product page and at checkout.

Tracking your order

A tracking number is emailed to you when your order ships. International tracking can take 3–7 business days to begin showing updates, and may not update daily while the package is in transit between countries. This is normal and does not mean your package is lost.

Customs, duties, and import taxes

Orders shipped to the United States are generally not subject to import duties at current de minimis thresholds. However, duties and taxes are set by government authorities and can change without notice. Any duties, taxes, or customs fees that are assessed are the responsibility of the recipient. We cannot predict or reimburse these charges.

Incorrect addresses

Please double-check your shipping address at checkout. We cannot change an address once an order has entered processing. Packages returned to sender because of an incorrect or incomplete address may be refunded less shipping costs, or reshipped at your expense.

Lost or significantly delayed packages

If your order has not arrived 45 business days after the ship date, contact us at 60spicks@gmail.com. We will investigate with the carrier and either reship your order or issue a full refund.

Split shipments

Orders containing multiple items may arrive in separate packages, on different dates, with separate tracking numbers. You are not charged extra for this.