Refund policy

Refund and Return Policy

We want you to be satisfied with your purchase. If something is wrong, we will make it right.

Return window

You may request a return within 30 days of delivery. Requests made after 30 days cannot be accepted.

Condition requirements

To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging with all accessories included.

How to start a return

Do not ship anything back before contacting us. Email 60spicks@gmail.com with:

Your order number
The item you want to return
The reason for the return
Photos, if the item arrived damaged or defective

We will reply within 1–2 business days with return instructions and a return address. Returns sent without prior authorization cannot be processed or refunded.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with photos. We will send a replacement or issue a full refund, including original shipping. You will not pay return shipping in these cases, and in many cases we will not require the item to be returned at all.

Change-of-mind returns

If you simply no longer want the item, you are responsible for return shipping costs. Original shipping charges are non-refundable. We recommend a trackable service, as we cannot issue a refund for a return we never receive.

Items we cannot accept

Items returned more than 30 days after delivery
Items that are used, damaged by the customer, or missing parts
Personal care items that have been opened, for hygiene reasons
Gift cards and clearance items marked final sale

Refund processing

Once we receive and inspect your return, or once we approve a refund without return, we will notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.

Cancellations

You may cancel an order for a full refund any time before it enters processing. Because we ship quickly after processing begins, cancellation is usually only possible within 24 hours of purchase. Email us as soon as possible and we will cancel if the order has not yet shipped.

Late or missing refunds

If you have not received an approved refund after 10 business days, check with your bank or card issuer first, as posting times vary. If it still has not appeared, contact 60spicks@gmail.com and we will trace it.